20 Essential Customer Service Skills

by Ian Miller

The essential skill set for anyone aspiring to succeed in customer service.

At the heart of great customer service is the way we interact with our customers. It will come as no surprise to hear that we don’t always get those interactions right. In my opinion, what we need is a distinct skill set that can be applied consistently throughout the service industry.

Based on my experience serving clients, as well as managing customer-facing teams, I have compiled a list of essential skills that can be used by anyone who wants to succeed in the world of customer service.

Remember, even for veterans in this industry, brushing up on skills is a smart idea.

1. The Ability to Listen Closely to Customers